Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used cannot be returned unless they are defective or damaged upon arrival. If you believe your item qualifies for a return, please contact us as soon as possible.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will review your request and respond with further instructions. Please allow up to 3 business days for us to process your return request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item without delay. Be sure to check the return eligibility of the item you wish to return before proceeding.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving the item. Provide details of the damage along with photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances. It is important to address these issues promptly to ensure a satisfactory resolution.
Final Notes
This Return and Refund Policy is subject to change at any time. We recommend reviewing the policy periodically for any updates. By making a purchase on sweetheartcloud.com, you agree to the terms outlined in this policy. If you have any questions or concerns regarding returns or refunds, please reach out to us via email at [email protected] for assistance.